Referral program

• What is a referral program?
• Referral program for the app
• How do I invite a user?
• How do I add a referrer after registration?

Profile

• How to view your account activity history
• Error when entering the one-time password
• How do I sign up?
• How to verify your identity
• How to create a cryptocurrency account?
• Deleting an account
• How do I hide accounts you don’t use?

Replenishment

• How can I buy cryptocurrency using a card?
• How long does it take to deposit?
• Is there any commission for depositing into my account?
• How to deposit money into my cryptocurrency account?

Instructions

• How to view your account activity history
• How to request an account statement on Vexel platform
• How to track a transaction 
• How to order Vexel crypto card
• Deposit fees
• What type of bank cards can funds be withdrawn to?
• Why is it important to have a secure password?
• Why do I need two-factor authentication?
• How can funds be deposited to a wallet using SWIFT and SEPA transfers?
• How to withdraw funds to a bank account in the SEPA system?
• Where can I find the account details when making a SEPA transfer?
• What are withdrawal limits and terms?
• How long does a withdrawal take?
• Detailed conditions of the referral program
• How to exchange (convert) cryptocurrency?
• How to create a fiat account?
• How to create and redeem a voucher?
• How can one check the status of a transaction?
• How to open an account in EUR and request an account statement from a bank?
• How to hide accounts you are not using?

Settings

• How can I change the language in the Vexel mobile app?
• How can I enable two-factor authentication in the Vexel mobile app?
• Forgot your password?
• How can I change my password?
• How do I change the language on the Vexel platform?
• How to enable Two-Factor Authentication?

Withdraw funds

• Where you can see the TXID of a transaction
• How do I withdraw funds from the VEXEL platform?
• Withdrawal commission on the Vexel platform
• How to withdraw funds to a third-party wallet?
• How to withdraw funds from a fiat account to a bank card through a mobile app?
• How to withdraw funds from a fiat account to a bank card?
• How to withdraw funds from a cryptocurrency account to a bank card through a mobile app?
• How to withdraw funds from a cryptocurrency account to a bank card?
• How to withdraw funds to a bank account in the SWIFT system?
• From which account can I withdraw funds?
• What type of bank cards can funds be withdrawn to?
• What type of bank cards can funds be withdrawn to?
• How long does it take to withdraw funds to the card?
• What’s the conversion fee?

Instructions